Admin UI

Why is the Appointments List red? 

This means that you have appointments that have some sort of problem that needs attention. When a problem appointment is created the tab will turn red and the appointment will be listed in red. There are several ways problem appointments are created. Please see the Problem Appointments page. 

On the Appointments List page I noticed orange appointments with the status 'Customer is creating this appointment'. What do we need to fix these?

Appointments that are in the process of being booked are displayed in orange on the Appointment List page, and cannot be manually deleted or selected for email notification sending. These appointments will be automatically managed and, if necessary, canceled by the system if the user has been inactive for a long time and has not completed creating an appointment. Once the parent completes the appointment booking process and clicks on the Create Appointment button the status will disappear.
This will allow admins who are booking appointments for clients in the Admin UI tool to not select the time slots which are in the booking process.

How do I sort my teacher roster?

On the Appointments page, select the Teachers drop-down and then select the Sort Teachers option. This will sort your teachers by the sort order that is listed on the Global Setup / Business page, in the Account Level Display Options / Display Contact Name as section. The options are last name, first name or first name last name.

Every time I change the Open scheduler to customers on on one of my events, it changes this on my other events? Why are my events connected?

Go to the Events Preview page select the Events Settings option change the setting in the Propagator Mode section, under Propagate Changes to: from all events of this type to only current event. This setting allows you to make changes on one event apply to all your events.

Is there a way to allow my parents to only see a certain event on our account?

Yes, you can use the Category Sort option to control what is seen and how it is seen on your account.