If an appointment appears with a red border, it indicates a system error or a scheduling conflict (such as a double-booking). Follow these steps to resolve it:

1. Identify the Issue

Click on the red-bordered appointment. Look at the bottom-left area of the screen (below the calendar) to read the specific error message.

2. Choose a Resolution

Once you understand the conflict, you have two options:

  • To Remove the Appointment: If the slot was booked in error, click Cancel Appointment.
  • To Keep the Appointment: If you wish to bypass the warning and allow the booking anyway, click Confirm Appointment. This will "force" the appointment and clear the red highlighting.


Other Appointment Options

On the Appointments page, you can click on an existing appointment. Select the Appointments drop-down to see the following options: 


Confirm Appointment  - this will be enabled if you have clicked on a red problem appointment and will allow you to confirm the problem appointment. 


Cancel Appointment - will allow you to cancel the appointment and optionally send a cancellation email.


Edit Appointment - will allow you to edit the appointment details for an appointment. For example, if you were prompting your parents for additional appointment specific information you would be able to edit that information here. 


Change Time - will allow you to move the appointment to a new time. 


Send Reminder - will send a reminder email to the parent.


Customer Info - will bring up the Contact Information dialog box for the parent.