Customizable login page. Add custom text, custom logo, links to consent forms, etc.
Use scheduling site as stand-alone or as link from client website
Available slots can be displayed in a table format or a textual format
Provides customer with printable appointment schedule
Allows customer to cancel / reschedule appointment
Allows customer to edit their contact information and change their password
24/7 access for online scheduling
Will not display other scheduled appointments to customer
Provides ability to collect customer and/or appointment specific information upon registration or appointment scheduling
Account Setup
Printable Online Manager guide
24/7 email support
Ability to control when the scheduler is open and closed to customers
Ability to control how far in advance customers can book appointments
Ability to control how much time prior to an appointment an appointment can be cancelled
Total number of appointments per customer can be limited
Total number of appointments by appointment type can be limited
Frequency of appointment scheduling by customer can be limited
Ability to restrict scheduling access by employee ID, patient ID, or other key field
Supports multiple time zones
Supports 24 hour clock
Supports European date format (i.e. dd/mm/yyyy)
Appointment Management
Slot length can be variable
Ability to have single or multiple appointments per time slot
Supports both one time and periodic appointment scheduling
Appointment schedule can be displayed before or after login
Ability to search appointments by customer or by date
Outlook calendar appointment can be made for appointment provider
Supports range of service / appointment types
Ability to limit number of appointments per resource / per day. Display your entire day of availability but only allow a fixed number of appointments to be booked.
Ability to display rolling number of appointment slots per day, to allow you to fill up early morning slots first
Messaging
Confirmation emails
Cancellation emails
Reminder emails can be set by customer and/or set by client
Multiple reminder emails at specified length of times prior to appointment can be set
Email template for all emails can be customized, links to supporting documents, images can be added
Follow-up and Custom email options available
Text reminder option
Reporting
Provides access to real-time reports
Excel export option available on reports
Reports can be run for a specific date range
Reports can be generated by provider, by location, by event
Slot report available displaying all available time slots -- can be used to schedule walk-in appointments
Summary report on % of slots filled per location
Customer Management
Provides online searchable customer database
User defined customer information can be collected
Maintains customer appointment history, including appointments scheduled and cancelled
Maintains customer log including record of all emails sent
Administrative Management
Multiple user access levels available
Limited access can be set for specific email addresses
Report viewing access only is available
Appointment making access only is available
Full administrative power is available
Security
PickAtime is hosted on dedicated servers in a locked and secure data center.
Secure Socket Layer (SSL) technology is used to encrypt the data for transmission.
All information collected by pickAtime is made available only to the client that the customer is making an appointment with.
